Managing over 150 accounts simultaneously ensuring everyone is onboarded, trained, and able to fully leverage their service in alignment with organizational goals.
Facilitating collaborative relationships with business partners to achieve shared objectives, maximize joint value, and drive mutual growth in revenue and audience. That includes setting up effective feedback loops that enable win-win scaleable outcomes.
Masters level understanding, CoStar SaaS Research, and Data Sales Certifications
SaaS - B2C, B2B
Expert moderator who helps facilitate engaging and forward-moving conversation.
Ensuring the business is aware of sales activities and the level of engagement for each opportunity.
Stellar organizational, time management, planning, and problem-solving skills.
Onboarding and continued training that allows clients to fully leverage platforms and or their subscriptions.
Implementing simple websites while utilizing Elementor and other online WP editors.
Enterprise partnerships and client success professional with 10+ years driving revenue retention, co-sell execution, and ecosystem growth across B2B SaaS, data, and AI environments. Proven track record managing complex partner relationships, designing channel incentive programs, and leading enterprise accounts through renewal and expansion - with metrics to back it up at every level.
Brings a distinctive combination of channel program experience, including co-sell motions with Google Cloud and AWS, and deep domain expertise at the intersection of proptech and workplace technology. Holds a Master's in Real Estate from Georgetown and combines strong commercial ownership with data-driven execution to turn partner and client relationships into predictable, scalable revenue.
In this role I led enterprise data automation and AI transformation engagements, helping clients build scalable data foundations that delivered cross-vertical audience visibility, justified larger marketing budgets, and accelerated sales funnel performance. I drove co-sell pipeline with Google Cloud and AWS, generating $700K in opportunities against a $1.6M target while securing strategic cloud funding aligned to client priorities.
Post-sales was a core part of my ownership - I managed QBRs, gap analysis, and performance tracking across a portfolio of enterprise accounts to surface expansion opportunities and keep clients aligned to outcomes. On the commercial side, I owned renewal and expansion negotiations, achieving a 92% renewal rate for Google enterprise licenses and a 20% project expansion rate through consultative engagement and strong executive relationships.
I managed a portfolio of 150+ accounts using Salesforce, Sales Navigator, and ZoomInfo, translating training and usage data into targeted retention strategies that sustained NPS above 85 - including a perfect 100 across four consecutive months. My approach was consultative throughout: I aligned CoStar, LoopNet, and Homes.com platform capabilities to client business goals, expanding wallet share within existing accounts through multi-product adoption.
Retention was a significant part of this role. I ran proactive churn analysis, identified at-risk accounts through engagement and usage trends, and delivered structured training programs that deepened product adoption and kept clients realizing measurable value across the full portfolio.
I built and scaled a global partner lifecycle and lead management system in Salesforce, establishing structured engagement across a multi-partner ecosystem and improving co-sell execution, revenue attribution, and pipeline visibility. I designed, negotiated, and tracked co-sell incentive programs supported by executive-level reporting on partner performance and pipeline health - enabling data-driven decision-making across Sales Ops, Marketing, and Engineering stakeholders.
Beyond program design, I led cross-functional initiatives to automate partner workflows and eliminate process gaps, implementing scalable solutions including onboarding workflows, attribution models, and partner engagement frameworks that improved team productivity and accelerated time-to-execution across the ecosystem.
I served as the embedded technology advisor for tenant rep brokers, leading co-sell engagements and reselling JLL partner technologies that positioned occupancy monitoring and space utilization solutions as direct drivers of client cost savings and revenue optimization. My role was to reframe real estate as a measurable bottom-line asset - helping brokers and their clients understand how monitoring occupancy or monetizing underutilized space could generate new revenue streams or reduce overhead.
A key part of this work involved designing broker incentive programs that aligned compensation structures to technology adoption goals, creating pull-through demand and securing the broker engagement needed to get JLL technology teams invited into client environments. I also delivered enablement programs that translated complex platform capabilities into compelling business cases, contributing to a 10% year-over-year increase in client retention.
I developed client-facing RFIs and RFP responses for enterprise accounts, including Shell and McDermott, structuring property data and embedding CBRE partner and space technology solutions into proposal strategy to strengthen retention and help clients optimize space utilization and reduce occupancy costs. I also led automation-driven process improvements that reduced proposal turnaround time by 50% while achieving 100% compliance accuracy - enabling advisory teams to move faster and deliver more consistent, data-driven outcomes.